FAQ

Questions related to the Neomondo brand

THE BRAND

Q: What does Neomondo mean?
A: Neo means New. Mondo means World. Neomondo = The New World.

Q: How did Neomondo start?
A: Neomondo is a Scandinavian outdoor brand originated from the love of the great outdoors, powered by the nature of the north offering great value for money. For everyone and every adventure.

Q: Where can I buy Neomondo?
A: We are currently sold at all XXL stores (Norway, Sweden, Finland, Denmark and Austria) and you can also find us online.

Q: Do you have any plans to sell in other stores?
A: Neomondo is happy with the partnership with XXL and is not planning any other distribution at this given time.

Questions related to product, maintenance and washing

PRODUCT

Q: Are there products that are bigger than others?
A: Yes, the products vary in shape. When this is the case, we will specify on the product label with the following; Regular, Slim Fit or Relaxed Fit.

Q: Do your products come in larger sizes?
A: Yes, certain products are available up to sizes XXL or 3XL. Please check your XXL website for further availability.

Q: Will your light weight down keep me warm?
A: Yes. Down is a unique natural fibre. Down provides the best insulation in relation to its weight, with great breathability and high compressibility.

Q: What down mixture do you normally use?
A: All our products have a high composition of 80/20 mixture. This is the percentage of down in relation to feathers. 80% down and 20% feathers.

Q: Are your down jackets waterproof?
A: All our down products are made from at least water repellent fabrics. Without taped seams, the product will not be fully water proof.

Q: Where does your wool come from?
A: Our wool comes from farms with great attention to animal care (Uruguay, New Zealand, Australia). You can read more about this in our Social Responsibility section. Q: Is your wool WOOLMARK approved?

A: This varies with the products. If this is the case, the WOOLMARK symbol will be clearly displayed on the packaging.

Q: Are your products animal friendly?
A: Yes, Neomondo is a brand that does all it can to contribute and follow all industry standard on Animal Welfare. You can read more about this in our Social Responsibility section.

Q: I have a faulty product, where can I return this?
A: Please contact your local XXL store for any returns.

MAINTENANCE AND WASHING

Q: Can I wash my down jacket at home?
A: Yes, ensure all zippers are closed and that the garment is turned inside out. Wash at the temperature stated on your care label. It is best to use wool or down detergent. Tumble dry at maximum 60 degrees. For best results, add 5-6 tennis balls in the dryer to break up the down. It is important to not let your down product remain in water for an extended amount of time.

Q: The down stayed together after washing it, what do I do?
A: Rinse your down product again. Soap residue makes the down clump together.

Q: The down is leaking out. Is my product faulty? What should I do?
A: Your product is completely fine. Down will always leak a little bit through the seams of your product when new. This will cease with time. All our down products are used in combination with down proof fabric, however, feathers are sharp and may find a way out. If the feather is coming through the fabric, it is best to try to push it back in instead of pulling it out. This way, you prevent it from creating a hole.

Q: Can I wash wool?
A: Yes, wool has numerous amazing properties such as odour and stain resistance. This means your wool does not need to be washed very often. Innovations means that many wool items can be machine washed. You must always follow the care label in your product.

Q: Can I wash my down jacket at home?
A: Yes, ensure all zippers are closed and that the garment is turned inside out. Wash at the temperature stated on your care label. It is best to use wool or down detergent. Tumble dry at maximum 60 degrees. For best results, add 5-6 tennis balls in the dryer to break up the down. It is important to not let your down product remain in water for an extended amount of time.

Q: The down stayed together after washing it, what do I do?
A: Rinse your down product again. Soap residue makes the down clump together.

Q: The down is leaking out. Is my product faulty? What should I do?
A: Your product is completely fine. Down will always leak a little bit through the seams of your product when new. This will cease with time. All our down products are used in combination with down proof fabric, however, feathers are sharp and may find a way out. If the feather is coming through the fabric, it is best to try to push it back in instead of pulling it out. This way, you prevent it from creating a hole.

Q: Can I wash wool?
A: Yes, wool has numerous amazing properties such as odour and stain resistance. This means your wool does not need to be washed very often. Innovations means that many wool items can be machine washed. You must always follow the care label in your product.

Q: How do I wash my wool product?
A: It is recommended to always wash wool on a wool programme with correct wool detergent. It is best washed at 30 degrees on a gentle cycle.

Q: How do I dry my wool product?
A: The garment should be flat dried after wash. Line drying or on a hanger is not recommended, as the product may stretch due to the weight of the moisture contained by the garment, which results in it losing its shape. The best result is achieved by gently stretching the product by hand to restore its shape and size, and allowing your product to dry in natural air.

PRODUCTION

Q: Where are your products produced?
A: Neomondo is mainly produced in the Far East and Myanmar.

Q: Is it cheaper when producing in China?
A: Producing in China has many advantages. China offers a wider range of sources in fabrics and trims and it is known to have some of the best leading technical factories in the clothing industry. China is not necessarily cheaper to produce in, but holds many advantages to work with its skilled workers.

Q: Do you follow Ethical Trading?
A: Yes. Please read more about this in our Social Responsibility section.