
FAQ Questions related to the Neomondo brand
THE BRAND:
What does Neomondo mean?
How did Neomondo start?
Where can I buy Neomondo?
Do you have any plans to sell in other stores?
PRODUCT:
Are there products that are bigger than others?
Do your products come in larger sizes?
Will your light weight down keep me warm?
What down mixture do you normally use?
With the Salen Lightweight Down Jkt and Sundvolle Hooded Down Jkt we use 90/10 mixture.
With the Reine Heavy Down Jkt we use 85/15 mixture.
With the Stord Wmn Down Parka we use 80/20 mixture.
Are your down jackets waterproof?
Where does your wool come from?
Our wool comes from farms with great attention to animal care (Uruguay, New Zealand, Australia). You can read more about this in our Social Responsibility section.
Are your products animal friendly?
I have a faulty product, where can I return this?
MAINTENANCE AND WASHING:
Can I wash my down jacket at home?
The down stayed together after washing it, what do I do?
The down is leaking out. Is my product faulty? What should I do?
Can I wash wool?
Can I wash my down jacket at home?
How do I wash my wool product?
How do I dry my wool product?
PRODUCTION:
Where are your products produced?
Neomondo is mainly produced in the Far East and Bangladesh
Is it cheaper when producing in China?
Producing in China has many advantages. China offers a wider range of sources in fabrics and trims and it is known to have some of the best leading technical factories in the clothing industry. China is not necessarily cheaper to produce in, but holds many advantages to work with its skilled workers.